How do I place an order?
Browse the shop, add the items you want to your cart, then click "Purchase via Discord." A seller will claim your order in our Discord server and arrange delivery with you directly.
Is it safe to connect my Discord?
Yes. Connecting takes you to Discord's own official login (discord.com) — not a form on our site. We only receive your Discord username, nothing else. We never see or ask for your Discord password.
Do I have to input my payment details on the site?
No. We never ask for or process payment details anywhere on this site. Once your ticket is opened in Discord, you pay your seller directly there, using whatever method you agree with them (e.g. PayPal or card).
How do I pay?
Payment is made directly to your seller. We accept PayPal and card. Other methods may be available depending on the seller — confirm with them before paying.
How long does delivery take?
Most orders are delivered within a few hours. Delivery depends on both you and the seller being online at the same time. Our typical delivery time is under 24 hours.
What platforms do you support?
We support Console Small Tribes, Crossplay Small Tribes, Console 1x Official, and Crossplay 1x Official clusters. Not all products are available on every cluster — check the tabs at the top of the shop.
I want something not listed — can you help?
Probably yes. We have a large catalogue beyond what's listed on the site. Use the Custom Order product or open a ticket in our Discord and ask — we'll let you know if we can source it.
What if my order isn't delivered?
If a seller cannot complete your order after you have paid, you are entitled to a full refund. Contact us in Discord and we will resolve it. Do not open a payment dispute without contacting us first.
Can I get a refund?
Refunds are issued if we cannot deliver your order. All other sales are final once delivered — we do not refund for change of mind, buyer error, or in-game losses after delivery.
Is this against ARK's rules?
Buying and selling in-game items may conflict with ARK: Survival Ascended's terms of service. Any consequences to your game account are your own responsibility. See our Terms of Service for full details.